Under current body corporate legislation, committees are not obligated to respond to correspondence or questions from residents. Their primary role is to manage the day-to-day operations of the scheme, making decisions that support the community’s overall needs and interests. While committee members might choose to respond as time permits, they are not expected to engage in extensive correspondence, especially considering that most committee positions are volunteer based.

It can be helpful for committee members to acknowledge receipt of resident correspondence, as this small gesture can reduce unnecessary follow-ups and disputes – but due to limited time and resources, it may not always be possible. Body corporate committees must act reasonably in managing their workload, which sometimes means prioritising certain tasks over responding to general queries.